Refund policy

Refund Policy
Please review the following guidelines for returns, refunds, and exchanges:

1. Return Window

We offer a 7-day return policy, meaning you have 7 days from the date you receive your item to request a return.

2. Eligibility for Returns

To qualify for a return, the item must meet the following conditions:
- Condition: The product must be unused, unworn, and in the same condition as when
you received it.
- Packaging: All original packaging, tags, and accessories must be intact.
- Proof of Purchase: A receipt or proof of purchase is required.

3. Order Cancellations

- Same-Day or Unshipped Orders: Orders canceled on the same day they are placed, or before they are shipped, will incur a 5% processing fee, to be deducted from your refund.
- Shipped Orders: Orders already shipped cannot be canceled. If you wish to cancel, you will need to follow the return process below upon receiving the item. A 20% restocking fee and any applicable shipping charges will be deducted from the refund.

4. How to Request a Refund

To request a refund, follow these steps:
1. Email us at orders@wusamusic.com within 7 days of receiving your order.
2. Provide the following details:
o Your order number.
o The item name and serial number (if applicable).
o A brief explanation of why you are requesting a return.

5. How to Return Your Item

Once your return request is approved, we will provide a Return Merchandise Authorization (RMA) number. Please follow these instructions:
- Shipping: You are responsible for all shipping and insurance costs to return the item to us.
- RMA Number: Clearly write the RMA number on the package. Packages without an RMA number will not be accepted.
- Insurance: We recommend insuring your shipment. Items damaged during return transit will not be eligible for a refund.

6. Processing Your Refund

- Refunds will be processed within 5-7 business days after the returned item is received and inspected.
- Refunds will be issued to the original payment method, minus:
o Restocking Fees: A 20% restocking fee (if applicable).
o Shipping Charges: Any shipping fees incurred.

7. Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at orders@wusamusic.com.
- Provide photos of the damage or defect along with your order details.
- We will work with you to replace the item or issue a refund based on availability and your preference.

8. Exchanges

If you wish to exchange an item:
1. Follow the return process above.
2. Once we receive and inspect the returned item, we will issue a store credit for the value of the item.
3. You can then place a new order for the desired product.

9. Contact Us
For questions about our refund policy or to initiate a return, please email us at
orders@wusamusic.com. We’re here to help!